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Frequently Asked Questions
Find answers to the most common questions about our products, services, and policies.
Frequently asked questions
We can organize any space in your home. Our products include closets, home offices, laundry rooms, entertainment centers, garages, pantries, wall beds, and more! If you have a space that needs help, we are the company to call.
Because our closets are so unique and customized for you, the cost depends on what you wish. You are fully able to control the cost to fit your budget. We are gladly providing a Virtual Design Consultant online or an In-Home Design Consultant to your home for a free consultation. Once your design is completed, we will be able to provide you the total cost of your desired closet.
All of our custom closets are manufactured in America as a way of keeping to the high American standard of quality, shorten lead time, and reduce delivery cost. Currently, our largest manufacturing facility is in the heart of Virginia.
For our closets, we use ¾-inch furniture-grade TFL (thermally fused laminate). This thickness provides strength and durability, so the closets do not sag and last longer. We use 1-millimeter beveled edge banding for a high-quality finished result with greater strength and durability. Our frameless drawer boxes are made from 5/8-inch thick birch plywood or maple TFLs. They have dovetail construction and an elegant soft-close feature. We offer over 50 colors including 1mm high gloss acrylic and 11 popular door and drawer profiles.
Unlike other closet companies, there is no cost for a design consultation in Nova Closet. We offer this service free of charge to every prospective Nova Closet customer.
A consultation with a Professional Design Consultant lasts usually 1 to 2 hours. During that time, the Design Consultant will collaborate with you, listen to your needs, show you the materials and finishes, design the best closet organization for your space and show you a realistic 3D model of your future closet.
The average time is 10 days to 15 days. Sometimes it may be longer if the project is more complex or if special door styles are required. If you need it sooner, we will do our best to deliver it faster.
The average system can be installed in one day. Larger orders may take longer. When done, your closet will be all clean and ready to use.
Yes, all of Nova Closet products come with a limited lifetime warranty. See our Certificate of Lifetime Warranty for details.
Our systems are designed to remain flawless for years with regular upkeep and the right cleaning products. Please refer to our General Care and Maintenance Guide.
